IMPORTANT UPDATE: TOTAL TRIAGE COMING SOON!
Starting 9th September 2025
At Eversley Medical Centre, we understand the challenges patients have faced when booking appointments. Total Triage is a new approach recommended by NHS England, to improve access to services and to provide faster and better care.
Total GP Triage System at Eversley Medical Centre is starting on 9th September 2025.
WHAT IS TOTAL TRIAGE?
It’s a new way of managing patient requests.
You tell us what’s wrong by filling out a short online form.
A GP then looks at your request and decides the best way to help you — whether that’s an appointment, a phone call, a prescription, or advice.
HOW IT WORKS
- Step 1: Complete a simple online request form via our website.
- Step 2: A GP will review your form and decide the best next step for your care.
- Step 3: You will be contacted with the outcome — whether that’s a phone call, face-to-face appointment, advice, prescription, or referral.
Please note: No GP appointments will be available unless a request form has been completed and reviewed by a GP.
NEED HELP?
- If you cannot complete the form online, please call the surgery. Our reception team will assist you in completing the form over the phone.
- Appointments cannot be booked directly by reception without the completed form and GP review
BENEFITS
- NO MORE QUEUE OR LONG WAIT FOR TELEPHONE CALL WITH RECEPTIONIST
- YOU CAN COMPLETE THE FORM IN YOUR OWN TIME
- NO NEED TO CALL AT 8AM
- GP WILL REVIEW EACH REQUEST AND IF APPOIMENT IS NEEDED THIS WILL BE BOOKED WITH THE MOST APPROPRIATE CLINICAN