The surgery telephones are in operation from Monday to Friday 08:00 – 12:30 and 14:00 – 18:30.
Surgeries start from 08:50 Monday to Friday.
We offer a vast range of appointment, with new and improved booking methods. This includes Online, MyGP, DoctorLink and via telephone.
Patients are seen by appointment or triage over the phone.
We book same day appointments via the MyGp app or you can book up to 4 weeks in advance.
Please make it clear if your problem requires urgent attention, this can be done by explaining to our reception team or writing in the description when booking online using the MyGP application.
If you wish to speak to your doctor for advice, please ring in the morning. In most circumstances reception will take brief details and the doctor will call you back. please note that calls may come from a private number.
Our surgery is an approved training practice and we usually have a registrar assisting us whilst s/he gains experience in general practice. These doctors are fully qualified and are transferring from hospital to general practice.
There may also be medical students from Kings College attached to our practice. General practice is an essential part of their training and, with your permission, you may be asked to see them when consulting your doctor. There is absolutely no obligation to do so.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.