Appointments

This line is open from 08:00 to 18:30, Monday to Friday.

Appointments are facilitated by telephone, video call or face to face with a doctor.

If you require an appointment with the doctor or nurse, please call 02086841172, and one of the reception staff will assist you further.

Alternatively, use  The NHS App to book appointments if you are signed up for the service.

All requests for appointments will be triaged.

Please do not come to the surgery unless requested to do so by a clinician.

Please arrive on time for your appointment.

If you no longer need your appointment, please telephone to cancel it.

Please refer to an Accurx link for an online service.

Seeing a Doctor Urgently

Please telephone 02086841172. We will do our best to arrange for you to speak to a Doctor on the same day

Our surgery is an approved training practice and we usually have a registrar assisting us whilst s/he gains experience in general practice. These doctors are fully qualified and are transferring from hospital to general practice.

There may also be medical students from Kings College attached to our practice. General practice is an essential part of their training and, with your permission, you may be asked to see them when consulting your doctor. There is absolutely no obligation to do so.

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.