Eversley Medical Centre501 London RoadThornton HeathSurrey, CR7 6ARTel: 020 8684 1172
Surgery will be closed from 12.30 on Wednesday 27th November 2019. If you need urgent treatment on the day please phone NHS 111 free from a land line or mobile. If its an emergency please dial 999.
Surgery will re-open as normal Thursday 28th November 8:00 AM.
Click here to view our PPG I.T Group poster
Sign up today, fill out a form in reception
Croydon IAPT is a free and confidential NHS service provided by the South London and Maudsley NHS Foundation Trust.
They offer a range of psychological therapies to adults 18 years and over, who are registered with a Croydon GP.
IAPT (Improving Access to Psychological Therapies) is a national programme that was created in 2005 after it was recognised that a very large percentage of the population suffer with problems like depression and anxiety at some point in their lives. Each county and London borough have their own local IAPT service that provides evidence based treatment for common problems like these.
WHAT IS JUST LIVE WELL?
Just Live Well is a 12 month, face-to-face service delivered by qualified advisors, which works with Croydon residents who might find it difficult to make changes in their life without additional support.
It is designed to provide support that can help you:
• quit smoking
• lose weight
• eat more healthily
• become more physically active
• cut down on alcohol
• improve mental wellbeing
The programme uses recognised coaching techniques such as motivational interviewing and goal-setting to help you make meaningful changes to your life
Take the Health MOT today to see if you are eligible to join Just Live Well!
Social prescribing, sometimes referred to as community referral, is a means of enabling GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services.
Social prescribing schemes can involve a variety of activities which are typically provided by voluntary and community sector organisations. Examples include:
Experienced benefits advisor offers one-to-one meetings, where you can discuss your circumstances and the advisor can identify possible entitlement to all available welfare benefits, tax credits, health benefits, or other services provided by the local authority or the voluntary sector.
We invite all patients to join our Patient Participation Group.
Our Patient Participation Group is a partnership between the practice and its patients, we meet regularly with our practice leaders and GPs to discuss matters relevant to you, as well as local and national issues.
You can register by sending your details to firstname.lastname@example.org or please give your contact details to reception
It's Carers Week 10-16th JUNE!
Are you a carer?
Here at Eversley we hold carers meetings. We offer support. In our meetings you will meet other members of the group that may face the same daily challenges. We also provide useful information from our council, and have a list of organisation that can help.
For more information regarding our next carers meeting keep an eye out here.
For more information regarding these services we offer at our surgery please speak to your GP or a member of the reception team.
The information shared will include:
Certain information is classified as highly sensitive and is restricted by law, such as sexual health, assisted conception and adoption records and this information will not be shared.
Information about you is protected under the Data Protection Act 2018 and the General Data Protection Regulations 2016. This requires that health and social care professionals:
In addition, all organisations are governed by the General Data Protection Regulation 2016, which means they are responsible for your information and must keep it safe.
Only the people directly involved in your care, at the time and place when you see them, or when they are preparing to see you or following up results, clinical letters or follow up care. This might be your GP or practice nurse, hospital doctors and nurses, along with administrators who might be arranging your appointments and care.
Get online access in 3 easy steps:
1. Bring in 2 forms ID
Photo ID & Proof of address
2. Fill in online access form
3. Collect Login details 1 week latter
You must bring photo ID when collecting ID
Did you know? We offer free Wi-fi here at our surgery!
Book Appointments directly from your mobile phone 24 Hours a day 7 days a week using the MyGP App
After your Appointment please complete the NHS Friend and Family Test
The surgery offers specialised clinics or nurses expert in the following areas:
Appointments can be made via reception or at your GP’s recommendation.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Well Baby Clinic
The Health Visitors run this clinic at the surgery on the first and third Thursday of every month. Clinic starts at 1.30pm and finishes at 3.00pm.
We can also offer a dedicated travel clinic. To make sure you get the full benefit of the advice and immunisation offered you are advised to book well ahead of your travel date. See the above Travel Vaccinations page for more details.
Well woman checks and family planning advice is available as required. Simply make an appointment with the GP of your choice.
Smear tests are strongly recommended at regular intervals for women aged 25-64. You will receive a call letter automatically and can make an appointment at reception.
We have the facilities to perform certain minor surgical procedures. Your GP will make arrangements where indicated.
Our practice nurses run flu clinics starting in autumn each year. Injections are recommended for those over 65 or with certain chronic medical conditions. If appropriate you may also be offered a pneumonia vaccination.
Milestone development checks are carried out either at the surgery or by the Health Visitors. Details can be found in your child’s red book or from the Health Visitors themselves. A full programme of immunisation is encouraged.
We aim to provide the best services possible but there may be times when you feel this has not happened. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by them in person. If you feel you have grounds for complaint, please discuss these with the member of staff concerned, when it is hoped any problem can be resolved at once. However, should you not wish to speak to the person concerned, please contact our Practice Manager or Reception Team Leader either directly or in writing. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. A complaints leaflet is available from reception on our procedure.
Patients who have a comment or complaint which cannot be resolved locally with the practice can contact either NHS England or NHS Complaints Advocacy using the details below.
NHS EnglandPO Box 16738Redditch B97 9PTtel: 0300 311 22 33email: email@example.com
NHS Complaints AdvocacyVoiceAbilityMount Pleasant HouseHuntington RoadCambridgeCB3 0RNTel: 0300 330 5454Email: firstname.lastname@example.orgWebsite: www.nhscomplaintsadvocacy.org
CQC (Care Quality Commissioning)Tel: 03000 616161Email: email@example.comWebsite: www.cqc.org.uk
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
we are always looking for new ways we can improve our service, please give us your feedback
Click this link http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36720
Please complete the link https://www.iwantgreatcare.org/gpsurgeries/eversley-medical-centr
Did you know that we can now book appointments at surgeries that offer The Enhanced Access Service, for more information on how to book an appointment please speak to a member of reception, appointments are available from Monday-Friday 18:30-20:00 & Saturday 9:00-15:00
Click on the PDF to read our privacy notices
Privacy Notice Care Quality Commission
Connecting your Care Privacy Notice
Summary Care Record
Please download complete and return to the practice:
Form- Request For Access To Records
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